Frequently Asked Questions

Here are some of the most common questions we receive.

In most cases we come the day after your yellow top recycling bin is emptied, however if your coillection is a Friday we will try and come Friday afternoon.

No, As we bring all of our own water and power there is no need for anybody to be home, all we ask is that the bins are left on the property boundary after they are emptied.

No, around 90% of the water is recaptured in our trailer as is the dirt from the bins. We have been made aware that some companies tip the bins out into the street but that is not how we operate.

Unfortunately we can’t collect cash each time, as we make around 50 stops per day collecting cash and keeping track of who paid and who didn’t is to time consuming.

We offer ‘One Off cleans’ but the minimum service and invoice period for regular cleans is 3 months.

No, if your cleans are missed through no fault of your own there will be no charge, however, if the bins are missed because they have been locked away we will charge you as we have made the trip to your property. We wont charge you the first time this happens but repeat offenders will be charged.

The bins are lifted into position on our trailer where they are pressure cleaned, we then wipe the surfaces with microfiber cloths and mop excess wash water from the bottom of the bin. Finally we spray the bin with a disinfectant and deodoriser spray.

What our customers are saying about us