Frequently Asked Questions
Here are some of the most common questions we receive.
When do you come to clean the bins?
We come on the day that your yellow top recycling bin is emptied.
Do I need to be home when you are coming to clean the bins?
No, As we bring all of our own water and power there is no need for anybody to be home, all we ask is that the bins are left on the property boundary after they are emptied.
Do you leave a mess?
No, around 90% of the water is recaptured in our trailer as is the dirt from the bins. We have been made aware that some companies tip the bins out into the street but that is not how we operate.
Can I pay you cash each time you come?
Unfortunately we can’t collect cash each time, as we make around 50 stops per day collecting cash and keeping track of who paid and who didn’t is to time consuming.
What is the minimum service?
We offer ‘One Off cleans’ but the minimum service and invoice period for regular cleans is 3 months.
Will I be charged if my bins are missed?
No, if your cleans are missed through no fault of your own there will be no charge, however, if the bins are missed because they have been locked away we will charge you as we have made the trip to your property. We wont charge you the first time this happens but repeat offenders will be charged.
What is the cleaning process?
The bins are lifted into position on our trailer where they are pressure cleaned, we then wipe the surfaces with microfiber cloths and mop excess wash water from the bottom of the bin. Finally we spray the bin with a disinfectant and deodoriser spray.